| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-603-024 | Orient-Express Hotels | Frei, Frances X.;Hajim, Corey | Service management | Service Model Design Case Seminar( 356526001 ) |
| 2 | 9-603-080 | Commerce Bank | Frei, Frances X.;Hajim, Corey | Service management | Service Model Design Case Seminar( 356526001 ) |
| 3 | 9-603-096 | Celebrity Cruises, Inc.: A Taste of Luxury | Frei, Frances X.;Hajim, Corey;Hemphell, Christian | Service management | Service Model Design Case Seminar( 356526001 ) |
| 4 | 9-606-041 | Yum! Brands, Inc: A Corporate Do-Over | Frei, Frances X.;Edmondson, Amy C.;Weber, James;Sherman, Eliot | Service management | Service Model Design Case Seminar( 356526001 ) |
| 5 | 9-803-069 | Four Seasons Goes to Paris: | Hallowell, Roger;Knoop, Carin-Isabel;Bowen, David | Service management | Service Model Design Case Seminar( 356526001 ) |